GOT A QUESTION?Question about shipping? Please scroll down this page for pricing and country information. If you have any questions that weren't answered in the FAQ or on this page, or just feel like sharing some good vibes, feel free to EMAIL US or use the contact form to the right.
Making a purchase could not be easier. Just browse our products, and click the "Add to Cart" buttons to the right of items that you wish to buy to put them into the shopping cart. You can adjust the quantity there or before clicking "Add to Cart." You will then be asked for a few details that we need to be able to satisfy the order.
We accept Paypal and major credit cards
We provide a secure environment for your transaction with payments accepted either via Shopify or Paypal for processing. This ensures both your protection and ours. A Paypal account is not required and you can choose to bypass logging into a Paypal account at checkout.
If you are shopping from outside North America, place your order and Paypal will convert the transaction to US Dollars.
Where is my package?
You will receive an email receipt from Paypal upon completion of the transaction. Once your item has shipped, you should receive an email receipt from RorschachMasks.com along with the USPS tracking number.
We ship masks worldwide. (Mugs are shipped only within the U.S.)
Processing Times: Please allow 1-2 days for processing during normal business hours, not including weekends.
How much is shipping?
Shipping via USPS First-Class Standard Shipping is free within the U.S. USPS Priority Shipping is also available for $6.95. International shipping rates for masks are based on International First Class shipping with delivery confirmation. The new 2018 rates for Australia, Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxenbourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Portugal, SIngapore, Slovakia, Spain, Sweden, Switzerland, Turkey and the United Kingdom is $12.95 USD. Shipping to Canada is $9.95 USD. International orders are limited to 3 masks maximum. Priority International shipping is not available due to the ridiculous pricing. First Class International nor Priority International shipping is available to countries not listed here. We will only ship to Paypal-confirmed addresses.
How long do items take to ship?
U.S. first-class post customers should receive your order within 3-5 business days after processing (postal service allowing). For mugs shipping via USPS media post, you should expect to receive your order within 4 - 8 business days after processing (postal service allowing). For mugs shipping via USPS Priority post, you should expect to receive your order within 2 - 4 business days after processing (postal service allowing).
International First Class deliveries often can take up to 2-3 weeks, plus or minus a few days. This is often due to customs slowing things down in the receiving country so it's hard to predict.
Will I have to pay customs and duties fees?
International orders may be subject to Customs duties/fees — unfortunately this is a necessary evil of International trade. We recommend checking with your local laws regarding any taxes or fees you may have to pay once your order arrives. Your local postal service may also require a fee for completion of delivery and we sadly cannot control that (these fees are not included in your shipping charges). We do not issue any refunds for Customs fees, shipping, or the cost of your order should you refuse to pay the Customs fees.
At RorschachMasks.com we want to ensure that you are satisfied when you shop with us, so we have tried our best to cover every aspect of the masks and what you can expect from yours. However, due to hygiene issues we cannot accept returns, but refunds are given on a case-by-case basis. We will work our hardest to ensure you're happy with your product and offer replacement if unsatisfied upon arrival. Please contact me within 10 days of receipt to request a refund. In our several thousand masks sales history, we've rarely had customers unhappy with their purchase. But yes, refunds at our discretion are available. For mugs, returns are accepted within 10 days after confirmed delivery. Buyer will need to pay return shipping. Please contact us for return address.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.