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GOT A QUESTION?


NOTE: please allow for 1-2 days for most email replies

Question about shipping? Please scroll down this page for pricing and country information.

If you have any questions that weren't answered in the FAQ or on this page, or just feel like sharing some good vibes, feel free to EMAIL US or use the contact form below.


CHECKOUT PROCESS

Ordering online

Making a purchase could not be easier. Just browse our products, and click the "Paypal Checkout" buttons under items that you wish to buy, put them into the shopping cart and adjust the quantity there. You will then be asked for a few details that we need to be able to satisfy the order.

We accept Paypal and major credit cards

We offer a secure environment for your transaction via Paypal for payment processing. This ensures both your protection and ours. A Paypal account is not required and you can choose to bypass logging into a Paypal account at checkout.

If you are shopping from outside North America, place your order and Paypal will convert the transaction to US Dollars.



ORDER STATUS

Where is my package?

You will receive an email receipt from Paypal upon completion of the transaction. Once your item has shipped, you should receive an email receipt from RorschachMasks.com along with the USPS tracking number.



SHIPPING

We will ship worldwide.

Processing Times: Please allow 1-2 days for processing during normal business hours, not including weekends.

How much is shipping?

Shipping via first-class parcel post is free within the U.S. for up to 2 masks. USPS Priority shipping for up to 2 masks is also available for $6.95. Orders of 3 or more masks will be sent via Priority Mail for the cost of $9.95. For mugs, shipping via USPS media post is $4.95 within the U.S. for each mug. Shipping mugs via USPS Priority is also available for $9.95 per mug. Orders of 3 or more will be sent via Priority Mail for the cost of $14.95.

International shipping rates for masks are based on International First Class shipping with delivery confirmation. The new 2017 rates for Australia, Czech Republic, United Kingdom, Ireland, Estonia, Finland, Germany, Gibraltar, Hungary, Italy, Latvia, Lithuania, Luxumbourg, Malaysia, Malta, Portugal, Singapore, Spain, France, Sweden, Switzerland and Belgium is $12.95 USD. Shipping to Canada is $9.95 USD. Priority International shipping is not available. First Class International nor Priority International shipping is available to countries not listed here. We will only ship to Paypal-confirmed addresses.

How long do items take to ship?

U.S. first-class parcel post customers should receive your order within 3-5 business days after processing (postal service allowing).

International First Class deliveries often can take up to 2-3 weeks, plus or minus a few days. This is often due to customs slowing things down in the receiving country so it's hard to predict.

Will I have to pay customs and duties fees?

International orders may be subject to Customs duties/fees — unfortunately this is a necessary evil of International trade. We recommend checking with your local laws regarding any taxes or fees you may have to pay once your order arrives. Your local postal service may also require a fee for completion of delivery and we sadly cannot control that (these fees are not included in your shipping charges). We do not issue any refunds for Customs fees, shipping, or the cost of your order should you refuse to pay the Customs fees.



RETURNS

Return policy

At RorschachMasks.com we want to ensure that you are satisfied when you shop with us, so we have tried our best to cover every aspect of the masks and what you can expect from yours. However, due to hygiene issues we cannot accept returns. But we will work our hardest to ensure you're happy with your product and offer replacement if unsatisfied upon arrival. In our several thousand masks sales history, we've rarely had customers unhappy with their purchase. But yes, refunds at our discretion are available. For mugs, returns are accepted within 10 days after confirmed delivery. Buyer will need to pay return shipping. Please contact us for return address.



PRIVACY

Privacy policy

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. RorschachMasks.com does not use cookies.

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